Support

Using Support

The Support page is where you open and track tickets with the Bimefy team — for bugs, questions, or anything else you need help with. It's found under Settings & Support in the left-side menu.

1. Accessing Support

1. Navigate to Support:

• In the left-side menu, under Settings & Support, click Support.

2. Creating a Ticket

• Open a new ticket and describe your issue or question in as much detail as possible.
• Include relevant context — which project, page, or file the issue relates to — and attach screenshots where helpful.

3. Tracking Tickets

• View the list of your submitted tickets and their current status.
• Open a ticket to see its full history and any replies from the Bimefy team, and add further comments if needed.

4. Best Practices

• One Issue per Ticket: keep tickets focused so they're easier to track and resolve.
• Include Reproduction Steps: for bugs, describe exactly what you did and what you expected to happen instead.
• Feature Requests: for new feature ideas rather than support issues, use the Roadmap instead of a support ticket.